IT and Informatics is basically the technical focus of customer service. In order for me to create this blog, I had to follow a few directions in order to make sure that I logged in, set up my blog page and to start creating a blog. Even as I type, I am surrounded by familiar icons that make this platform a welcoming environment; even if I was unfamiliar with any of the icons, hovering over them with the mouse will reveal their function. Site/app designs focuses on their users and their ability to seamlessly navigate a web page with little to no effort on their end to find information and/or perform a task.
UX/UI focuses on understanding the audience and business goals. Factors that drive UX drive the success of web/mobile app (useful, desirable, usable, valuable, accessible, findable and credible). Designing needs to focus on the predictability and adaptability of users when it comes to layout and site level structure. Users will subconsciously compare a web site or mobile app to the thousands of web sites that they have previously visited; the customer should be able to find the information that they need and/or complete a transaction with little or zero assistance.
On the business standpoint, creating a web site/app follows the SDLC (System Development Life Cycle) via Project Management cycle. It involves feasibility analysis/project planning (communication and confirmation of goals/requirements, budget, scope, resources, technology, team members and their responsibilities, scheduling etc.). It works on user search (use cases, user scenarios, marketing research on other designs, accessibility, focus groups, etc). In the design and development phases, it works on aesthetics of the page and testing throughout the process (logical and physical DFD, visual designs, interactive features, how the information is presented, how the data is collected, site and file structure, wireframing, user input, follow-up interviews, prototypes). Implementation and maintenance focuses on user and business feedback and upgrading (evaluation, reporting, updating).
Page design and construction doesn't end once the site has been built; a business could add another process that can be automated. A new trend is sweeping the field and the page needs to stay with the tide. Hyperlinks may need to be updated and processes may need to be deleted. Maintenance is part of the success of a web site.
No comments:
Post a Comment